A Reasonable Adjustment is an adjustment made to an assessment for a Learner which aims to remove or mitigate substantial disadvantage arising from disability or difficulty thus enabling the Learner to demonstrate his or her knowledge, skills or understanding to the levels of attainment required by the qualification and unit specifications. Reasonable Adjustments must not give the Learner an assessment advantage over other Learners taking the same qualification or units. The work generated by a Learner from a Reasonable Adjustment must be assessed and quality assured in the same way as the work from other Learners.

This Appeals Policy and Procedure is for use by Centres, and prospective Centres, in relation to the decisions we make in connection with our regulated awarding organisation functions. It includes decisions about development, delivery and award.

This policy outlines the centre approval withdrawal status to be implemented when the Qualifi qualifications (regulated and unregulated) are to be withdrawn within a range of varying circumstances. All Qualifi approved centres have signed the Centre Agreement in which they have committed to this policy.

• Centre Withdrawal Policy

The purpose of the Certification Policy and Procedure is to provide learners and relevant stakeholders with information about the Qualifi Ltd qualification certification process. The policy outlines the requirements covering eligibility for the issuing of certificates, the circumstances in which Qualifi will replace certificates, and how the procedures underpinning this process are monitoring and evaluated. The aim of this policy is to maintain the highest possible standards of certification and to avoid fraudulent certificate claims.

This document has been written specifically to confirm our commitment to meeting the communication and co-operation aspects of the General Conditions of Recognition.

This document sets out the arrangements we put in place to maintain confidentiality. We will investigate any suspected or alleged breach of confidentiality under our Malpractice and Maladministration Policy and Procedure.

Accordingly, as part of our governance arrangements, we will seek to address actual and perceived conflicts of interest. This document sets out where conflicts of interest may occur and explains how we will identify, monitor and manage such circumstances to promote free discussion, objective decision making and protect both the awarding organisation and the individuals involved from any possible appearance of impropriety.

Qualifi aims to be transparent in our fees and charges so that Users and potential Users are clear about how much they will pay for products and services provided by Qualifi.

• Fees and Charges Policy

Qualifi aims to be transparent in our fees and charges so that our customers are clear about what they are paying for. This document explains more about the way we issue invoices to customers to help promote transparency and fairness.

The aim of this policy is to safeguard the integrity and credibility of Qualifi, to ensure that any potential malpractice or maladministration is identified, prevented, corrected and/or mitigated in every aspect of the development, delivery and assessment of Qualifi qualifications. This policy provides a clear and robust process for the identification and management of malpractice and maladministration.

Public concern at work is commonly named as “whistleblowing”. This is when a member of staff or anappointedpersonofanorganisationreportssuspectedwrongdoingatwork;thisisofficially called ‘making a protected disclosure’. This procedure is also implemented for those individuals and organisation that wish to report a wrongdoing relating to the delivery and award of Qualifi’s qualifications and customised awards.

Recognition of Prior Learning (RPL) is the recognition of non-certificated learning towards a full (not partial) unit or qualification. The RPL process must be negotiated with the centre and must be claimed as part of a course. The centre is responsible for assessment and claiming credit. There is no difference between achievement of the required standards by RPL and achievement through a formal programme of study, therefore RPL appears on certificates as credit-bearing.

• Recognition of Prior Learning Policy

We deal with non-compliance using a tariff of sanctions. The tariff aims to ensure that we deal with non-compliance in a transparent, consistent and proportionate way, and we will apply the tariff based on the evidence available to us. The purpose of sanctions is to correct non-compliant behaviour and deter future non-compliance. In this regard we will seek to work constructively with Centres to return them to compliance, by giving clear action plans including timescales by which the actions must be completed. However, we will suspend registration and/or certification, and withdraw Qualification and Centre Approval where necessary, normally if a Centre cannot or will not take necessary action or in serious cases of non-compliance. We may also notify the Qualifications Regulators.

This document sets out how we will manage the withdrawal of a qualification, or units of a qualification. It ensures that we will meet our regulatory responsibilities for managing the withdrawal of qualifications.

• Withdrawal of Qualifications and Units Policy and Procedure